1. WHAT IS FRUTIKA ONLINE?

Frutika Online is a virtual store. Here you will find all the products that make up our product line and that of our allied suppliers. We offer our products to your home.

2. HOW DO I PLACE MY ORDERS IN FRUTIKA ONLINE?

You can purchase your orders via Web: www.frutika.com.py, Once registered, you will be able to select the products by uploading them to your shopping cart, then confirming your data for the corresponding delivery or pick up from our store.

3. HOW DO I REGISTER?

You must enter to the site and follow the registration steps. We will send you an email where you will have to confirm your data by clicking on a confirmation link, and then finalize your registration on the web.

4. WHERE IS FRUTIKA LOCATED?

Manufacturing and Corporate Management Headquarters Administration

Avda. Aviadores del Chaco 3230 casi Chacoré - Barrio San Jorge – Asunción.

Manufacturing Plant and Central Administration

Colonia Kressburgo – Ruta 6 – Km 150 - Distrito Carlos A. López – Itapúa

5. WHERE CAN I RECEIVE MY ORDERS PLACED ONLINE?

We deliver directly to the address indicated, whether it is your home or office. You can also pick up your order at our Sales and Customer Service Office (Avda. Aviadores del Chaco 3230 casi Chacoré - Barrio San Jorge - Asunción).

6. WHICH ARE THE PAYMENT METHODS?

Cash on delivery.

By debit or credit card through our website (Bancard Virtual POS).

By credit or debit card at the time of delivery (Bancard Physical POS).

7. HOW MUCH DOES THE DELIVERY SERVICE COST?

Delivery prices will vary according to the area of coverage detailed below.

Asunción city, Fernando de la Mora city, San Lorenzo city, Lambaré city, Villa Elisa city, Luque city: Gs. 15,000.

Capiatá city, Mariano Roque Alonso city, Ñemby city: Gs. 20,000.

Itá city, San Antonio city, Villeta city, Nueva Italia city, Ypacaraí city, Itauguá city, Limpio city, Guarambaré city, Ypané city, Areguá city, J. Augusto Saldivar city: 25,000 Gs.

Interior of the country in general, 30,000 Gs.

8. ¿CUANDO RECIBO MIS PEDIDOS DE DELIVERY?

We deliver in 24 hours the orders received until 12:00 hs. and in 48 hs. the orders received after 12:00 hs.Our delivery schedule is from Monday to Friday from 08:00 hs. to 18:00 hs.

Our delivery schedule is from Monday to Friday from 08:00 hs. to 18:00 hs.

9. UP TO WHAT TIME CAN I PLACE MY ORDERS?

Your online purchase can be made 24/7/365.

10. WHAT IS THE AREA OF DELIVERY?

At the moment we are operating and covering the cities of Asunción, Fernando de la Mora, San Lorenzo, Lambaré, Villa Elisa, Luque, Capiatá, Mariano Roque Alonso, Ñemby, Itá, San Antonio, Villeta, Nueva Italia, Ypacaraí, Itauguá, Limpio, Guarambaré, Ypané, Areguá, J. Augusto Saldivar and the interior of the country in general.

11. WHAT HAPPENS IF MY ORDER DOES NOT ARRIVED IN A GOOD CONDITION?

The products are verified and delivered in the best conditions. If any product is not to your liking or does not arrive in optimal conditions, we will refund your money without discussion.

12. IS IT POSSIBLE TO ORDER FRESH PRODUCTS?

Our company makes sure to comply with the cold chain until your order is delivered to you.